Last Updated: July 1, 2025
Viewpoint Horizons (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, www.viewpointhorizons.com (the “Website”), and engage with our services. We are dedicated to complying with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Who We Are
Viewpoint Horizons is the data controller responsible for the processing of your personal data. This means we determine the purposes and means of processing your personal data.
Our Contact Details: Viewpoint Horizons Email: info@viewpointhorizons.com Website: www.viewpointhorizons.com
2. The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
Identity Data: Includes your first name, last name, and title.
Contact Data: Includes your email address, telephone number, and billing address.
Travel Preferences Data: Includes your preferred destinations, accommodation types, and any special needs or requests you provide.
Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us. This information is processed via secure third-party payment processors. We do not directly store your full payment card details.
Technical Data: Includes your Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
Usage Data: Includes information about how you use our Website, products, and services (e.g., pages visited, time spent on pages, links clicked). This is collected via analytics tools.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Sensitive Personal Data: We generally do not collect any Sensitive Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). If you voluntarily provide such information to us (e.g., health-related special needs for travel arrangements), we will only process it with your explicit consent and for the specific purpose for which it was provided.
3. How Your Personal Data is Collected
We use different methods to collect data from and about you, including through:
Direct interactions: You may give us your Identity, Contact, Travel Preferences, and Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
Apply for our products or services;
Create an account on our Website;
Subscribe to our service or publications;
Request marketing to be sent to you;
Enter a competition, promotion, or survey; or
Give us feedback or contact us.
Automated technologies or interactions: As you interact with our Website, we will automatically collect Technical Data and Usage Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy for more details.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
Technical Data from analytics providers such as Google Analytics.
Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.
4. Legal Basis for Processing Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Contractual Necessity: Where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., to manage your bookings and fulfill your travel arrangements).
Legal Obligation: Where it is necessary for compliance with a legal obligation that we are subject to (e.g., for tax, accounting, or regulatory compliance purposes).
Consent: Where you have given explicit consent for us to process your personal data for a specific purpose (e.g., for sending you newsletters and promotional emails). You have the right to withdraw your consent at any time by contacting us.
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Our legitimate interests include improving our services, enhancing our website experience, understanding how customers use our services, and maintaining the security of our systems.
5. How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our services: This includes processing your bookings, making travel arrangements, and providing customer support.
To communicate with you: Responding to your inquiries, requests, and feedback.
To send marketing communications: If you have opted in, we will send you newsletters, promotional offers, and updates about our services. You can unsubscribe at any time.
To improve our Website and services: Analyzing usage data to enhance website functionality, user experience, and the quality of our offerings.
To comply with legal and regulatory obligations: Fulfilling our legal duties, such as tax and accounting requirements.
For security and fraud prevention: Protecting our systems and users from fraudulent activities and unauthorized access.
6. Disclosure of Your Personal Data
We may share your personal data with the following categories of recipients for the purposes outlined in this Privacy Policy:
Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as IT services, marketing platforms, payment gateways, and travel partners (e.g., airlines, hotels, tour operators). These service providers are contractually obligated to protect your data and are only permitted to use it for the specific purposes for which we disclose it to them.
Authorities and Legal Requirements: We may disclose your personal data when required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our users or the public.
International Partners: In cases where your travel arrangements involve international destinations, we may need to transfer your data to international partners. We ensure that appropriate safeguards are in place for such transfers, such as the European Commission’s Standard Contractual Clauses (SCCs), to ensure your data receives an adequate level of protection.
We will never sell or rent your personal data to third parties.
7. International Data Transfers
Some of our third-party processors or service providers may be located outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe (Standard Contractual Clauses).
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. (Note: Privacy Shield is no longer a valid transfer mechanism, but may be replaced by the EU-US Data Privacy Framework. It’s crucial to confirm the current valid mechanisms.)
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Upon expiry of the retention period, your personal data will be securely deleted or anonymized.
9. Your Rights Under GDPR
Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:
The right to be informed: You have the right to be provided with clear, transparent, and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy.
The right of access (Subject Access Request): You have the right to request a copy of the personal data we hold about you.
The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
The right to erasure (“right to be forgotten”): You have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing. This right is not absolute and only applies in certain circumstances.
The right to restrict processing: You have the right to “block” or suppress the further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but we may not use it further.
The right to object to processing: You have the right to object to the processing of your personal data for direct marketing purposes or where the processing is based on our legitimate interests.
The right to data portability: You have the right to obtain and reuse your personal data for your own purposes across different services. This allows you to move, copy, or transfer your personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.
The right to withdraw consent: Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
To exercise any of these rights, please contact us at: info@viewpointhorizons.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
10. Data Security
We have implemented appropriate technical and organizational measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. These measures include:
Encryption: Encrypted data transmission using SSL/TLS technology to secure data during transit.
Access Controls: Strict access controls and authentication mechanisms to limit access to personal data only to authorized personnel who have a business need to know.
Secure Storage: Personal data is stored on secure servers with appropriate physical and technical safeguards.
Regular Audits: Regular security audits and vulnerability assessments to identify and address potential weaknesses.
Employee Training: Our staff receive regular training on data protection and privacy best practices.
While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
11. Cookies and Analytics
Our Website uses cookies and similar tracking technologies to enhance your Browse experience, analyze site usage, and provide personalized content.
Cookies: Small text files placed on your device to remember your preferences, login details, and track your activity on the Website.
Analytics Tools: We use third-party analytics tools, such as Google Analytics, to measure and analyze website usage and performance. These tools may process your IP address and usage data under strict contractual terms.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please refer to your browser’s help documentation for instructions on how to manage your cookie settings. For more detailed information, please see our dedicated [Cookie Policy].
12. Marketing Communications
With your consent, we may send you marketing communications about our travel offers, news, and other content that we believe may be of interest to you. You have the right to unsubscribe from these communications at any time by following the unsubscribe link in our emails or by contacting us directly.
13. Children’s Privacy
Our Website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16 without verifiable parental consent. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us immediately, and we will take steps to remove that information from our systems.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
15. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise any of your rights, please do not hesitate to contact us:
Viewpoint Horizons Email: info@viewpointhorizons.com Website: www.viewpointhorizons.com
Complaints:
If you are not satisfied with our response to your inquiry or believe that we have not complied with applicable data protection laws, you have the right to lodge a complaint with your local data protection supervisory authority (DPA).
Last Updated: 05.05.2025
This Privacy Policy explains how Viewpoint Horizons (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website www.viewpointhorizons.com in accordance with EU General Data Protection Regulation (GDPR).
Data Controller:
Viewpoint Horizons
Email: info@viewpointhorizons.com
We collect and process the following personal data:
Identity Data: name, title
Contact Data: email, phone number
Travel Preferences: destinations, accommodation type, special needs
Transaction Data: booking information, billing address (via secure payment processors)
Technical Data: IP address, browser type, device information
Usage Data: website usage statistics (via analytics tools)
Marketing Data: newsletter preferences and communication interactions
We do not collect sensitive personal data (e.g., health, religious beliefs) unless voluntarily provided and explicitly consented to.
We only process your personal data when allowed under GDPR. Our lawful bases include:
Contractual necessity – to manage bookings and fulfill travel arrangements
Legal obligation – for tax, accounting, or regulatory compliance
Consent – for newsletters and promotional emails
Legitimate interest – to improve our services and website experience
You can withdraw your consent at any time.
We use your personal data to:
Provide travel-related services
Respond to inquiries and customer support requests
Send newsletters and marketing communications (if subscribed)
Improve website functionality and user experience
Comply with legal and regulatory obligations
We may share your data with:
Service providers: IT, marketing, payment gateways, and travel partners (under contract)
Authorities: when required by law or court order
International partners: only with adequate safeguards in place (e.g., Standard Contractual Clauses)
We never sell or rent your personal data.
Some of our processors may operate outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards (such as the European Commission’s Standard Contractual Clauses) are in place to protect your data.
We retain personal data only as long as necessary to:
Fulfill service purposes
Meet legal and accounting obligations
Handle disputes or enforce agreements
Data not needed is securely deleted or anonymized.
As a data subject, you have the following rights:
Access – know what data we hold about you
Rectification – correct inaccurate or incomplete data
Erasure – request deletion (‘right to be forgotten’)
Restriction – limit how your data is used
Objection – to data processing based on legitimate interest or for marketing
Portability – receive your data in a structured, machine-readable format
Withdraw consent – at any time for previously consented activities
To exercise any of these rights, email us at: info@viewpointhorizons.com
We implement appropriate technical and organizational measures to secure your data, including:
Encrypted data transmission (SSL/TLS)
Access controls and secure storage
Regular security audits and updates
However, no system is fully immune from breaches.
Our website uses cookies to:
Remember preferences and login
Measure site usage and performance
Offer personalized content
You can manage or disable cookies through your browser settings. For more, see our [Cookie Policy].
We use Google Analytics and similar tools. These providers may process your IP address and usage data under strict contractual terms.
With your consent, we may send you updates about travel offers or content. You can unsubscribe at any time via the link in our emails or by contacting us directly.
We do not knowingly collect personal data from children under the age of 16 without parental consent. If you believe we’ve collected data from a minor, contact us immediately.
We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Effective Date.” We encourage you to review this page periodically.
If you have any questions or concerns about this Privacy Policy or your data:
Viewpoint Horizons
Email: info@viewpointhorizons.com
Website: www.viewpointhorizons.com
Phone: +995 505 053 177
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority (DPA).